Introduction to Conflict Resolution Skills
Conflict is a natural part of personal and professional relationships, but managing it effectively is key to maintaining healthy, productive interactions. Conflict resolution skills help individuals navigate disagreements and find mutually beneficial solutions, fostering stronger relationships and a more positive environment. This course is designed to equip you with practical techniques to handle conflict constructively, whether in the workplace or everyday life.
Each lesson focuses on understanding the causes of conflict, communication strategies, negotiation techniques, and methods for finding common ground. By the end of the course, you’ll be able to approach conflicts with confidence, defuse tension, and create outcomes that work for all parties involved.
Related
Curriculum
- 15 Sections
- 15 Lessons
- Lifetime
- Lesson 1: Introduction to Conflict Resolution1
- Lesson 2: The Role of Communication in Conflict1
- Lesson 3: Identifying and Understanding Emotions1
- Lesson 4: Conflict Resolution Styles1
- Lesson 5: Negotiation Skills in Conflict1
- Lesson 6: De-escalation Techniques1
- Lesson 7: Mediating Conflicts Between Others1
- Lesson 8: Conflict in the Workplace1
- Lesson 9: Cultural Sensitivity in Conflict Resolution1
- Lesson 10: Conflict Resolution in Teams1
- Lesson 11: Assertiveness in Conflict1
- Lesson 12: Conflict Resolution and Emotional Intelligence1
- Lesson 13: Conflict Resolution for Leaders1
- Lesson 14: Long-Term Conflict Prevention Strategies1
- Lesson 15: Practical Exercises and Case Studies1


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